Contemporary research continually places the importance of employee engagement front and centre. The latest Gallup poll suggests that only 30% of the workforce feel engaged … blah, blah, blah … I know … we have all heard the statistics about the lack of engagement. So how do you grasp the nettle of poor engagement? How do you encourage employees without alienating them?
While there are many routes to increased engagement, one overlooked approach is to value employees as you value your customers. This is a simple principle, but requires a degree of emotional intelligence to implement successfully.
To engage employees - make them feel as valued as your customers
Consider these six customer-centric tactics to greater employee engagement in your organisation:
Engagement driven by Emotional Intelligence
An organisation can spend a great deal of energy engaging employees. Emotional intelligence suggests that treating employees like customers will lead to higher levels of employee engagement - as well as greater employee productivity and job satisfaction. This approach and these steps can, in turn, support organisations to remain competitive and have a positive effect on their bottom line.
Kudos® is an employee engagement, culture, and analytics platform, that harnesses the power of peer-to-peer recognition, values reinforcement, and open communication to help organizations boost employee engagement, reduce turnover, improve culture, and drive productivity and performance. Kudos® uses unique proprietary methodologies to deliver essential people analytics on culture, performance, equity, and inclusion, providing organizations with deep insights and a clear understanding of their workforce.Talk to Sales