Our Hybrid Future – Strategies to Enhance Performance

Remote Work

March 3, 2022

Tom Short

X min

5 min

There have been many challenges and benefits from the forced global experiment. There is one thing for certain; there is no going back to the way things were. Where flexible, remote and hybrid work was once seen as a privilege, it is now seen as a right. Organizations that embrace our hybrid future will be the future winners.

Our Hybrid Future – Strategies to Enhance Performance
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In our recent webinar – reading the virtual room, strategies to enhance digital communications, we explored how our world has forever changed since March 2020 with the arrival of the COVID-19 pandemic. Overnight, there was a massive global shift in where and how we work, communicate, connect, and collaborate. Now that we are entering the third year and the endemic stage of Covid, remote work will start to see a massive shift to a hybrid work future.  

A global shift

The hybrid future will involve some people working at HQs, offices, or busy facilities, , some gathering at smaller offices or co-working facilities, with many remaining fully remote . Even the staff that has access to offices and facilities will be working from home or remotely several days a week, and most will be working with flexible hours. The future is going to be messy.  

There have been many challenges and benefits from the forced global experiment. There is one thing for certain; there is no going back to the way things were. Where flexible, remote and hybrid work was once seen as a privilege, it is now seen as a right. Organizations that embrace our hybrid future will be the future winners.

The great reset

Success will come down to mastering organizational culture, the workplace experience and effective communication. Those that get it wrong will see an impact on performance and profits. Even now, we are seeing the adverse effects of the pendulum swinging too far to all remote all the time, in burnout, low engagement, and a massive wave of resignations. We need to embrace the challenges ahead to move from the great resignation to the great reset.  

The benefits of working from home are many for society, business, and the individual. For businesses, operational cost savings, a wider talent pool to select from, the ability to retain older and more experienced employees, more motivated employees, fewer sick days and more productivity. For employees, more autonomy, more flexibility, better work-life balance, and well-being. For society, a lower carbon footprint, higher labour force participation and equity for individuals with disabilities.  

There are also many disadvantages, from heavy investment in telecommuting technologies and IT security, to resistance from some workers to these technology changes, technological and interpersonal communications challenges, loss of human and organizational connection, along with coordination and collaboration difficulties. Individuals are starting to see the extremes of all remote all the time manifesting as loneliness, stress, inability to unplug, and effects on training, coaching and in-person collaboration which negatively affects career advancement opportunities.  

All things considered, the jury is in.

In a recent survey by both Gallup and McKinsey & Company, 52% of workers indicated they want a more flexible work environment going forward, with the ability to work 1 to 4 days in the office. As a result, 9 out of 10 businesses are saying they will adopt a hybrid workplace model in the future. The office will evolve to collaboration centers with shared resources, communication hubs, and quiet areas to improve connections, enhance innovation, drive collaboration and performance.
So how do we succeed in this hybrid future? Adaptability, fluid communication and the ability to read the room will be key to connecting with remote and in-person team members, clients, and partners.  

Transforming communication

Amidst this shift, our digital body language will be more important than ever. Our digital body language is not just how we act or are perceived online in a video conference but also in the way we use all digital communications, from chat tools (Teams, Slack), collaboration tools (Asana, Trello), specialty communication tools (Lattice, Kudos) to email, text and even the phone. 55% of communication is visual, 38% is based on tone and only 7% is what you hear.  

In the book Digital Body Language, How to Build Trust and Connection No Matter the Distance, Erica Dhawan highlights several things you need to keep in mind when communicating, including the following:  

  • Know your audience – are you connecting with a digital adapter or a digital native?
  • Be mindful of your style – consider how others might receive the tone and content of your message. Consider your punctuation – informal or formal format depending on the medium and audience  
  • And choose the correct channel – consider the complexity and urgency of your message

Erica also recommends that you set explicit communication standards. What was once implicit in the office now needs to be explicit in a hybrid workplace, where many, if not all of your team members are online and using technology to communicate, coordinate and collaborate.  

Erica wraps up the essentials of communication in our brave new world as follows:  

  • Value Visibly – be attentive, aware, and show appreciation for others.
  • Communicate Carefully – use the right channel, be straightforward in your words and expectations, read carefully and write clearly.
  • Collaborate Confidently – be explicit, use the correct channel, involve the right people and be consistent.
  • Trust Totally – give the benefit of the doubt, empower others, show vulnerability, and recognize others often for their efforts, contributions, and successes.

Zooming In

So how does this translate to being your best on a virtual call?

  1. Greet people with a smile and a wave (the new online handshake).
  1. Look into the camera and make eye contact with your team or guests.
  1. Frame yourself confidentially so your audience can see a strong posture.
  1. Use your hands to make gestures to enhance your communication.  
  1. Make sure you use good lighting, have a quality camera and appropriate background.
  1. Think like a TV host, ask questions and be sure to engage everyone.
  1. Be aware of potential meeting bias – online versus offline participants, extroverts vs. introverts, as well as cultural nuances.  
  1. Dress for success, set the business standard.
  1. Be aware of your resting face style – you may think it is neutral, but it often can be seen as contemptuous, unfriendly, or angry – consider the comfort signals you can send detailed below.  

The other side of the equation observing what others’ body language is telling you. Mark Bowden and Joe Navarro, authors of “Truth and Lies, What People Are Really Thinking” and “What Every Body is Saying,” are two top experts on reading body language. Their insights can help you read the room to help avoid miscommunication.

Five simple signs that people are comfortable, absorbing or agreeing with your message include these subtle gestures.

  1. Duchenne smile – represents a warm and authentic connection.  
  1. The head tilt – means they are engaged and listening intently.
  1. The eyebrow flash – shows curiosity, familiarity, and engagement.
  1. Eye contact and slower blink rate – means they are attentive and interested.
  1. Authentic Mirroring – Shows agreement and a desire to connect, and that they like you.

On the other hand, here are a few simple body language signs of discomfort or disagreement that you should be aware of:

  1. Biting a lip – indicates that a person is physically stopping themselves from saying something or holding back feelings.
  1. Fidgeting – indicates boredom or under-stimulation.
  1. Neck rubbing – indicates that a person is feeling insecure or stressed.  
  1. Wrinkled nose – indicates disdain and that something does not pass the smell test.
  1. Pursed lips – indicates tension and may indicate frustration or disapproval.
  1. Wringing or rubbing hands –  indicates that a person is feeling stress, nervousness, frustration, or anxiety.
  1. Closing or covering eyes – indicates that a person is troubled, frustrated, or struggling with something emotionally.

Being aware of your own signals and observing others can help you avoid communication breakdowns. When you prepare for meetings, being prepared goes beyond setting the agenda, being on time and having your notes ready – it also includes applying the knowledge above to get your point across and build strong relationships.

Want to learn more? You can watch our recent webinar - reading the virtual room, strategies to enhance digital communications here.

I would love to know your thoughts, observations, and results if you put some of these ideas into practice.

You can find me on LinkedIn @wtshort  

About Kudos

Kudos is an employee engagement, culture, and analytics platform, that harnesses the power of peer-to-peer recognition, values reinforcement, and open communication to help organizations boost employee engagement, reduce turnover, improve culture, and drive productivity and performance. Kudos uses unique proprietary methodologies to deliver essential people analytics on culture, performance, equity, and inclusion, providing organizations with deep insights and a clear understanding of their workforce.

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