Resources

Your Source For All Things Employee Engagement

A Community Bank with a Big Heart

A Community Bank with a Big Heart

| Kudos Superstars

This month, we'd like to highlight a very special client who has been with us since the very beginning, and implements really cool programs to ensure its employees are engaged and motivated to continue to perform their best.

About Community National Bank

Community National Bank (CNB) strives to be the premier provider of banking and other financial related services in the communities they serve. They started with two locations in Iowa a little over 15 years ago. They now serve Cedar Falls, Waterloo, and Mason City in Iowa, and Austin, Minnesota with two branches. CNB’s core values include loyalty, trust, and commitment to customers, employees, shareholders, and the community. Check them out!

CNB has been with Kudos since we launched the product in 2011. As one of our original clients, we asked how their recognition program has evolved and how they use Kudos to complement and reinforce their culture and values. What was most impressive to us, is how frequently they send external Kudos, and their goal to achieve 100 percent participation amongst team members. Our Kudorrific friend Deb Dralle, Secretary to the Board at CNB, manages the Kudos program and was kind enough to give us some insight to the Kudos program at CNB!

Oh Stop, You’re Making Me LUSH!

Oh Stop, You’re Making Me LUSH!

| Kudos Superstars

We love staying connected with our clients to learn how they use Kudos. This month, we got in touch with Jonathan Leung, the Manager of Mail Order Operations for LUSH Fresh Handmade Cosmetics in North America. Jonathan spearheaded the recognition program in his department in 2012 and was kind enough to share his insightson employee engagement and Kudos.

A Little Thanks Goes a Long Way

A Little Thanks Goes a Long Way

| Kudos Superstars

For all the wonderful visual learners out there such as myself, we thought it would be fun and helpful to create a tight illustration of the crucial benefits of employee engagement and recognition. We’ve put together an infographic to get to the heart of what makes recognition in the workplace so powerful. 

When it comes down to it, what do employees want most? Are they getting it? What is the benefit to my company if I make appreciation a part of my daily culture? 

All of these questions and more are answered in our handy-dandy infographic, so check it out!

How Employee Engagement Builds Customer Loyalty

How Employee Engagement Builds Customer Loyalty

| Kudos Superstars

"Whatever you do, do it well. Do it so well that when people see you do it they will want to come back and see you do it again and they will want to bring others and show them how well you do what you do." -Walt Disney

If we think back on our favorite memories at Walt Disney Parks and Resorts, more often than not, these memories involve kind and talented cast members. It is these passionate, warm-hearted, and talented people who attract millions of people back to the parks to see them do it again and again. They even bring their friends to show them how well Disney does what it does.

It is in every company’s best interest to provide superior customer service so that their customers, whether they are businesses or individuals, return the favor with their loyalty. This loyalty leads to word-of-mouth advertising, and also creates strong and lasting relationships.

Cues and Clues: Interpreting Employee Engagement through Body Language

Cues and Clues: Interpreting Employee Engagement through Body Language

| Kudos Superstars

 We’ve developed a new set of techniques for measuring employee engagement in the office

  1. Collect the drool off of sleeping employees’ desks. Measure it in a beaker. If the total volume is under 5mL, your employee is probably minimally engaged. If it measures over 5mL, your employee is probably actively disengaged, and/or should be tested for narcolepsy.
  2. Check your employees’ Facebook profile. Engagement can be calculated by dividing the number of cat videos posted per hour, by the rate of comment responses, then multiplying this by the number of status updates, per minute.
  3. Employee engagement as a whole in the company can be calculated by randomly sampling the number of employees hovering at the water cooler at a single time, correlated with each employee’s sips per minute (SPM). If this value proves that employees are using time at the water cooler for activities other than drinking water (examples include, but are not limited to: chatting, staring aimlessly out the window, sleeping, playing ultimate frisbee) it is safe to assume that your engagement levels are low.

...Don’t worry, I’m just kidding...

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