FAQ

 

My child is having trouble signing in.  What could be the problem?

Your child may have selected a user name that is already in our database or may be mistyping a password.  Look for the green check which signals that the user name and password has been accepted by Kudos.

 

Having trouble with activation?

Children under 13 must secure parental approval to use the app.  Therefore, Kudos must be able to contact an adult guardian.  The app asks the child to include a parent email address.  This is difficult for some children and errors can occur.  The Kudos app immediately requests parental authorization as soon as the registration process is complete.  If you do not receive an authorization request immediately, please check the app to see if your child has entered your email address correctly.

 

How does Kudos protect my child?

Parents are sent requests to activate their child’s account. Until the account has been activated, no one can see a child’s post.  Kudos Moderators review all pictures, comments and captions and will remove any that they feel are inappropriate.  Parents are notified of their child’s posts and comments.

 

We do not share any of your child’s information with anyone but, from time to time, we may feature a posted masterpiece (without names) in our marketing materials. 

 

When using Kudos, geo-location features are disabled for safety reasons.

 

How does Kudos handle friends?

All friendships are mutual in Kudos. All friend requests are pending until both parties agree to accept them.  

 

Once friendships have been accepted on both sides, users will be able to see each other’s profiles, full names, posts, groups and friends. They will also see all the pictures their friends have posted.

 

Parents will be able to both approve and delete friends.  Kids may also delete friends should they chose to do so.

 

What will my child do In the Kudos app?

Kudos kids can share photos from their camera roll or camera and they can see and react to photos shared by their friends.  Kids can draw on photos and add comments or captions and can join Groups to share pictures with other children who share their interests.

 

Can I report a photo/ caption or comment?

Occasionally, you may come across a photo, comment or caption that you might find inappropriate. If you want to report it, click on the icon that is at the bottom right hand corner of the photo. All reported content goes immediately to our moderators for review.

 

My child received a rude comment.  How can I report or remove it?

Kudos offers a comment feature because we are training our users how to interact with others in social media in a positive way.  However, children will occasionally post negative comments.   For this reason, every comment must be approved before it can be seen by anyone in the Kudos community.  If your child receives a comment that, for any reason at all, they do not want associated with their picture, they should go to the notification center, find the comment, touch it to open the approval page and block the comment.  In the notification list, the comment will show as blocked (a gray circle X).  Then no one will be able to see that comment. 

 

Why does Kudos ask for my child’s full name? 

At Kudos we believe in taking responsibility for everything you share online. We would like Kudos kids to only share things they want to have directly associated with them. By making their name visible, they will be held accountable for all the content they decide to publish.

 

Is my child too young to be using Kudos?

Kudos is a fun and educational way to introduce children to the world of social media. The app has been designed with the “under 13” age group in mind, but Kudos is for everyone.

 

How do I get Kudos for my child?

Go to the App store or Google Play and download the app.

   

How can my child invite friends to the app?

A child can invite a friend from a suggested list of people they might know or can text or email friends to invite them to download Kudos.  A friend must accept an invitation in order for two children to be linked.  Parents may see a list of their children’s friends at any time.

 

Can my child choose to see only his friends posts and not those of both friends and groups?

Yes, this choice may be set in their settings profile.

 

How do I deactivate an account?

Please send your request to Kudos. We will be happy to help you.

 

How can I retrieve my child’s password or username?

Please send your request to Kudos.  We will be happy to help you.

 

Can my child delete a posted picture? 

Yes, pictures can be deleted from the Profile page.

 

Can I re-activate a deleted account? 

No. For security reasons, nothing is stored when you delete an account.

 

Is it possible to have multiple mail addresses connected to a child's profile?

No, we only store one guardian email per child.

 

Is it possible to register several kids with the same parent email?

Yes, several children can be registered using a single parent email account.